This article explains how to view the efax log.
After completing this how-to you will have the knowledge and ability to review the efax Audit Log.
Creating the efax Report
Select Tools > System Administration
Select the App Log tab
Select the drop-down arrow beside Open > Select Efax Log
Select the User drop-down arrow to select either a single user or All Users
Select the From drop-down arrow to select the begin date
Select the To drop-down arrow to select the end date
Select the Refresh button to select the activity for the user(s) for the date span
Each header column can be sorted in this area
Recipient: Indicates the person/location the document was sent to
Recipient Fax: Indicates recipient fax number
Patient: Indicates the patient whose chart was accessed
Date: Indicates the date and time the fax was sent
Status: Indicates that the document was either sent or failed
Error: indicates the error if document transmission fails
Document Name: indicates the patient’s name and patient ID number
Document Type: indicates which type of document was transmitted
NOTE: User ID indicates which user transmitted the documen
Troubleshooting Efax Log
Some of the reasons that an e-fax fails might be the way it is set up in FM, maybe the user is not set up, maybe the document that the user is trying to fax has not been generated, if the document is open on somebody’s desktop, the document won’t send.
This is one example of what a failed transmission looks like. If you see an error on the Efax log within Phoenix, your administrative user can log into your Efax Developer account for additional, more specific information at https://secure.efaxdeveloper.com.
How to Edit the Efax Cover Sheet
Tools > System Administration
Select Defaults tab
Select Edit Fax Disclaimer
This is the default Fax Disclaimer. The Fax Disclaimer will populate onto the user's screen. Your clinic logo and contact information can be edited just like any other Word document and customized with your clinic information.
Save and close
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