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Phoenix Ortho

Phoenix Ortho Cloud


Phoenix Ortho can be cloud hosted to mitigate the need to self-host or locally house servers by customers. Cloud hosting provides benefits like increased security, reliability, and accessibility.

Phoenix Ortho Cloud is HIPPA Compliant and Secure

Phoenix Ortho Cloud May Include the Following

Each configuration is customized to the customer's needs and may vary from clinic to clinic. 

  • All required Server OS and Client Access Licenses 
  • Phoenix Ortho EHR/XMR Software and Licenses
  • Terminal Servers 
  • SQL Servers 
  • Domain Controllers  
  • 200 GB SAN Storage per Physician 
  • Unlimited Printers Support 
  • Tape Backups and Off-Site Storage 
  • Dedicated VPN to Client's Site - one per customer 
  • Anytime Remote Access
  • RemoteScan License
  • Each physician license includes access for up to 5 support staff

Voice Recognition Software

Using voice recognition software is optional but when it is desired within the cloud environment, a cloud-based solution must be used such as Dragon Medical One or M*Modal.

NOTE: Phoenix Ortho does not sell, support or train voice recognition products. Our trainers may show basic usage in a Phoenix Ortho context but for advanced training seek the assistance of a voice recognition consultant.

Workstation/Device Requirements

Phoenix Cloud relies on the Windows Remote Desktop Client to operate. Phoenix Ortho strongly recommends using Windows 10 workstations even in a cloud environment. That said, any device that can run RDP clients should be able to use Phoenix Cloud. 

Any workstation that is required to be installed locally instead of via cloud must meet the standards Phoenix Ortho workstation specifications

Minimum Bandwidth Requirements

0.5 Mbps per consecutive RDS user up to 40 users, then 0.25 Mbps per user, minimum 10Mbps for any site.

For 100 users, (0.5mbps x 40 users) + (0.25mbps x 60 users) = 55Mbps for RDS traffic.  In this example, we recommend a minimum of 100Mbps. The additional 45Mbps provides a cushion. 

Connectivity Design Options

Today’s world of internet tools and cloud services requires a network that is not only secure but highly available. When connecting to your hosted desktop, you can choose from a variety of telecommunication options. Phoenix Ortho's hosting provider has partnered with leading regional and national carriers to offer connection options to fit a range of reliability, performance and pricing needs.

NOTE: Phoenix Ortho STRONGLY recommends either the Advanced or Premium telecom options below. If you choose the Basic option and experience connectivity, speed, stability or other connection-related our immediate recommendation will be to upgrade to either Advanced or Premium. 

Basic Telecom


Advanced Telecom


Premium Telecom


  Basic Telecom Advanced Telecom Premium Telecom
Reliability Good Better Best
HIPAA adherent

Print to local printers
Supports local scanning
Supports local access to hosted servers
Detailed 24x7 connection monitoring and reporting*  
Automatic detection and recovery from a carrier outage  
Automatic recovery from device failure  
Reliable performance profile    
Compatible with VoIP services    
Private telecom vendor management assistance    

*Compatible devices required.



Hosting and Tier 2 & 3 Support are with Netgain Hosting